Employee Assistance Program (EAP) 

The Employee Assistance Program (EAP) is a resource for postal employees and their family members designed to help them with on-the-job, personal, or family problems.  

EAP is a counseling and referral service staffed by mental health professionals. It is a formal, non-disciplinary program that is free and voluntary. 

The EAP toll-free hotline is available 24 hours a day, 365 days a year. Counselors are available for emergency and urgent care intervention.  

Call Center representatives are available to provide information, referrals, or assignments for all services. The phone number is 800-EAP-4YOU (1-800-327-4968). TTY users should call 877-482-7341. 

Upon referral, USPS employees are entitled to six free sessions with a therapist. 

The EAP Web site is accessible to all USPS employees and their family members. In addition to information on issues that affect work and personal lives, it offers provider and benefit information. 

To learn more, read Frequently Asked Questions About EAP. 

Mental Health Screening – The USPS offers free, confidential telephone screening to help determine if you are suffering from depression or alcohol problems. Results are immediate. EAP is one of the best and most underutilized free benefits for postal employees. I encourage all members to remember and take advantage of this benefit when needed.